Pricacy Policy

Your Privacy

FlexiTog is a trading name of JGM International. Our registered office is The Granary Business Park, School Road, Neatishead, Norfolk, NR12 8BU. We are committed to ensuring that your privacy is protected. This policy, together with our Terms and Condition sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us. We strictly adhere to the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Protecting Your Security

All our Credit , Debit and other Card charges using Worldpay

Worldpay Limited Registered in England No 03424752. Registered Office: The Walbrook Building, 25 Walbrook, London EC4N 8AF, United Kingdom . Worldpay Limited is authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 (No 504504)) for the provision of payment services. Registered with the Office of the Information Commissioner, registration Z8563896.

The Financial Services Register can be accessed at www.fca.org.uk/register/.

We may need to disclose your personal data where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our Terms and Conditions and other agreements. We may also need to disclose it to protect our rights, property or safety of our customers or others which includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

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Information We Collect & How We Use It ?

When you place an order, register on our website, register for our ‘FlexiTog Loyalty Scheme’, provide a review of a product, use any online form on our website, respond to a survey, or enter a competition or promotion, we need to know your name and other information such as your postal address, email address, telephone number and (if placing an order) your credit card number and expiry date or bank account details etc (which are your personal data).

By submitting this information you consent to our use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

We and our group companies may also wish to provide you with information about special features of our website or any special service or products which we think may be of interest to you. If you would rather not receive this information, please send an email with "UNSUBSCRIBE" in the heading to customerservice@flexitog.com.

If, at any time, you wish to have your information removed from our active databases, please send an email entitled "REMOVE FROM DATABASE" to customerservice@flexitog.comIf you do any of these actions, we will take steps to ensure that your preferences are updated or the information is deleted as soon as reasonably practicable. There may be a small delay in updating our database and so you may still receive communications which we have already processed in our system before you updated your preferences.

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Our Use of Cookies, Internet Protocol (IP) addresses and Other Information Gathering Technologies

For our full cookie policy please click here

please note that the information we gather from the following technologies does not specify any specific individual and is used by us as statistical data only about our users browsing actions and patterns.

We may collect information about your general internet usage by using a cookie file. This is a small text file implanted by our site on your hard disk or device when you visit our site which collects personal data about you. The cookie is then retrieved each time you visit our site, making it unnecessary to re-enter the registration details on each visit and enabling you to benefit from certain features. For example, a more personalised service, improvements to our site and the ability to store the contents of an electronic shopping basket between visits. Please note, our advertisers may also use cookies over which we have no control.

We may also collect information about your computer, including your domain name, IP address, operating system, browser version, how long you stay on a page, the route you took to navigate through the pages and the website you visited prior to accessing our site.

You can choose to refuse to accept our and /or third party cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you will be unable to access certain parts of our site or place an order with us. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Modern browsers provide the ability to navigate the web privately by using "private browsing mode" or you can use a proxy server, which allows web users to see pages via a third party web server. More information can be found in our Cookies policy

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How We Protect Your Information

Except as described in this policy, we do not sell trade or otherwise transfer your personal information to third parties without informing you in advance and in accordance with applicable data protection law.

We endeavour to protect the information you provide to us and have various security procedures in place. The systems we use to store your data on are protected by a multi-faceted system that includes; data encryptions, application only access, role level access , Idle Connection monitoring (auto log-out to prevent unauthorised access, Ip Address restriction, and robust password policy’s along with security certification including SSAE 16 (SOC1)/ISAE 3402 Type II and PCI DSS Payment Card Industry Data Security Standard (This protects your data while being sent over the internet from being intercepted and misused by third parties).

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We also recommend that you avoid using the same password for different online accounts.

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Sale of Business

In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business so that they can continue to provide the service that we currently provide. We will require the purchaser to follow the practices disclosed in this Privacy Policy as varied from time to time.

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Links from this Site to Other Sites

Our site may, from time to time, contain links to and from other websites. FlexiTog are not responsible and have no control of the information & content displayed on these site, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

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Updating Your Details

If any of the information that you have provided to us changes, (e.g. your email address, home address, name, contact number or payment details) please update your details in My Account. Alternatively, send us an email entitled "CHANGE OF DETAILS" to customerservice@flexitog.com or send a letter to My Account Manager, FlexiTog, The Granary Business Park, School Road, Neatishead, NR12 8BU or you can telephone us on 01692 400300.

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changes

If we change our Privacy Policy we will update the changes on this page and we may also place notices on other pages of the website so that you can at any time check our current policy. If we make any changes that may significantly affect the way we deal with your information, we will also email you to notify you of the proposed changes, so that you may have your details removed from our records if you do not agree with the changes.

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Making a Complaint

If you wish to make a complaint about the way that we handle your personal data, you may contact us by;

  • submit a complaint through our website: goto My Account and select contact Support and complete the online from
  • writing to Complaints, FlexiTog, The Granary Business Park, School Road, Neatishead, NR12 8BU
  • or you can telephone us on 01692 400300.

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