• Home
  • FlexiTog Returns Policy

FlexiTog Returns Policy

Returns Policy

Our aim is to make any returns as simple as possible. By following the guidance below, you can help us to quickly process the return of your product.

Please note that all products should be unused, in a saleable condition, and if possible with their original packaging.





Returning unwanted products

Under our 30 Day Return Guarantee you can cancel your order within 30 days of purchase. We will offer an exchange or credit on products returned.

**To return an unwanted product, please go to your order on our website and select ‘Request a Return’** Help?Returns Process



➊ Log in to your FlexiTog web account

➋ Navigate to "My Account" page

➌ select "Purchases" in the menu

➍ Next select "Purchase History"

➎ Select the order with the item(s) to return

➏ Select "Request a Return"

Returning faulty products

Under our 30 Day Return Guarantee, faulty products can be returned within 30 days of purchase. Once we have received the product back into our warehouse it will be assessed

If we find that it is a faulty product we will;

  • Offer a repair
  • Replace the item
  • Or supply you with a credit note

Should we discover that the fault is down to misuse, general wear & tear or the item is deemed to be outside its guarantee we will

  • Inform you of the outcome of our investigation
  • Offer to return the product back to you
  • If possible offer a repair service (this would be chargeable)
  • Or dispose of the product for you if it is no longer wanted.

**To return a faulty product, please go to your order on our website and select ‘Request a Return’** Help?Returns Process



➊ Log in to your FlexiTog web account

➋ Navigate to "My Account" page

➌ select "Purchases" in the menu

➍ Next select "Purchase History"

➎ Select the order with the item(s) to return

➏ Select "Request a Return"

Please note that if you purchased the item more than 30 days ago, we are unable to accept this to be returned.

Returning made to measure / personalised products

Certain products are excluded from the guarantee. These include products made to measure & products with personalisation (embroidery/logos). For further clarification on these, please contact customer support on 01692 400300

Returns Address

Please ensure all returns are clearly marked for the attention of the Returns Department and include reference to your Returns Note Number (RMA)

FAO: Returns Department

FlexiTog

The Granary Business Park

School Road

Norwich

Norfolk

NR12 8BU

United Kingdom