Privacy Policy

Data Protection

‘FlexiTog’ is a trading name of FlexiTog UK Ltd. Our registered office is The Granary Business Park, School Road, Neatishead, Norfolk, NR12 8BU. We are committed to ensuring that your privacy is protected. This policy, together with our Terms and Conditions, sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us. We strictly adhere to the UK Data Protection Act 2018 (DPA) and the Privacy and Electronic Communications (EC Directive) Regulations 2003. 

‘FlexiTog’ is committed to protecting all personal information that we collect and hold, and we comply with all applicable privacy and data protection laws openly and transparently. We have put in place policies and procedures covering our data protection responsibilities to ensure we follow the data protection principles and process all personal information fairly and lawfully in a way that respects your rights under the UK DPA. This commitment includes compliance with the General Data Protection Regulation (GDPR) 2016/679 implemented in the UK as part of the DPA.

When we gather your personal information, we will ensure that what we collect is adequate, relevant, and not excessive to our needs. We ensure your personal information is accurate and up to date, used solely for the reasons for which it was collected and retained only for as long as necessary. We will not transfer personal information outside of the UK unless the country receiving your information has the same or higher data protection standards than those in the UK.

This privacy policy relates to our use of any personal information you provide us via any means, including via this website, electronic mail, telephone, message service, written correspondence, and in person.

If you have any questions regarding our privacy policy, please contact us by email at or using our telephone number, 01692 400300.

Use of Personal Information

Our legal basis for obtaining, holding, and processing personal information via this website is as follows:

We process personal information where necessary for the performance of a contract;

If you contact us to make a general enquiry, we use your personal information to respond to your query and provide the requested information.

We collect the following information from you using a secure third-party provider to process payments when you place an order:


Contact information, including email address, postal address, and phone numbers;

Delivery information postal address;

Payment details, including payment card details and billing address.

We access the contact and delivery information for our contracted services’ performance. No payment details are accessed and remain private between you and the payment processor.

We may disclose your personal contact information to third parties, such as delivery companies, to fulfil our contractual obligations. 

We only keep personal information for as long as we have a use for it or are legally obliged to keep it. Personal data held in our electronic and paper filing systems is destroyed or deleted when it is no longer required.

We will not sell, share, distribute, or disclose your personal information without your consent unless it is necessary to deliver our services, believe a regulator or law enforcement agency requires it, or comply with any other applicable legal obligation safeguarding.

We do not process any special categories of personal information or undertake any automated processing or profiling of any personal information.

We use SSL encryption to protect personal information online and in transit to and from this website.

Your Rights

You have the right to:

Request a copy of the information we hold about you. Requests should be emailed to us via this website’s “contact us” details. We will respond within 30 days;

Tell us to change your personal information if it is incomplete or inaccurate;

Ask us to delete or remove your data if there is no compelling reason for us to continue using or holding this information.

Please get in touch with us if you think our records are inaccurate or if you wish us to delete your personal information.

Website User Data

We collect personal data from users of our website. When the user completes the subscription process on our website, our secure third-party provider stores the personal information on their systems. Only authorised administrators of the site and employees of ‘FlexiTog’ can view and edit this information. All authorised users are subject to appropriate confidentiality agreements.

The website hosting provider may record interactions with this website in the form of website server logs, including records of your remote IP Address, the resources accessed on our site, date and time information and details of your browser. This data collection is part of their website analytics services and is outside our control.

Links to External Websites

This website contains hyperlinks to websites owned and operated by third parties, including social media companies and service providers. Selecting external links establishes a direct connection between your browser and these third parties’ servers. These websites and the personal data they collect from you are outside our control, and they will have separate privacy policies and user data collection mechanisms. We do not accept any responsibility or liability for such third-party websites’ privacy practices, and your use of such sites is at your own risk.

Policy Changes

This Privacy Policy may be subject to change from time to time. Please visit this website page periodically to keep updated with any changes.